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Under the Americans with Disabilities Act (ADA), websites are considered "places of public accommodation." Courts have consistently ruled that inaccessible websites violate Title III of the ADA. The Department of Justice finalized rules in 2024 requiring state and local government websites to meet WCAG 2.1 Level AA — and private sector enforcement is accelerating.
Plaintiffs' firms are actively scanning websites for violations. The average small business pays $25,000–$75,000 to settle. Don't wait until you get served.
| Feature | ComplianceShield | accessiBe | UserWay | AudioEye |
|---|---|---|---|---|
| Free unlimited scans | ✓ | ✗ | ✗ | ✗ |
| No account required | ✓ | ✗ | ✗ | ✗ |
| Instant results | ✓ (seconds) | Minutes | Minutes | Hours |
| WCAG 2.1 guideline refs | ✓ (per issue) | Limited | ✓ | ✓ |
| PDF reports | ✓ Free | Paid only | Paid only | Paid only |
| Compliance badge | ✓ Free | Paid only | Paid only | ✗ |
| Scan history | ✓ | ✓ | ✓ | ✓ |
| Starting price | $29/mo | $490/yr | $490/yr | Custom |
The Americans with Disabilities Act (ADA) requires businesses to make their services accessible to people with disabilities. In 2024, the DOJ finalized rules explicitly extending this to websites, requiring WCAG 2.1 Level AA conformance. Non-compliance can result in lawsuits, fines, and mandatory remediation.
The Web Content Accessibility Guidelines (WCAG) 2.1 are the international standard for web accessibility. They're organized around 4 principles: Perceivable, Operable, Understandable, and Robust. Level AA is the standard most laws reference — it includes 50+ specific success criteria.
Domino's v. Robles (2019): Supreme Court let stand a ruling that Domino's website must be accessible. Gil v. Winn-Dixie (2021): Established websites as places of public accommodation. 2025: Over 400 lawsuits/month targeting e-commerce, healthcare, and small business websites.
Any business with a website — especially e-commerce, healthcare, financial services, restaurants, and hospitality. Serial plaintiffs and their attorneys target sites with obvious violations like missing alt text, poor contrast, and inaccessible forms. Even small businesses are being targeted.